J World Twinkle Rolling Backpack

I have bought 3 of these rolling backpacks since the kids these days carry way too many books and stuff for the backpack to be put on their shoulders. That's the plus side of these rolling backpacks. This and the heavy duty rubber bottom would have gotten 5 stars from me for this review but the quality/durability leaves the product much to be desired. In short, here're what we have ended up with:

The first one, one of the wheels came out of the socket after 2 months.

Thinking that it maybe just our luck, we ordered a second one. This one fared even worse--the seam of the canvas where it connect to the rubber bottom came loose after a few weeks of use. We contact the seller (we bought them from via amazon.com but they no long carry this brand anymore) and were offered a replacement. However this last one (we are not going to dump more money into this product), the handle won't retract after a few months of usage. All in all, I would give 5 stars for the features and design, but 1 star for the quality/durabilty--so it average out to be a 2 star product.

Bought this for my daughter for back to school. Had a strong chemical smell at first, probably due to the manufacturing process. I opened all the zippers and let it air out a couple days before use, and the smell went away. The backpack looks really nice. But after one month of school, the wheel broke off. Seller does not give returns on used items, or returns after 30 days (must be in new condition). Then I went to the J World website. They have a 12 month warranty, but you have to pay for shipping on your end (about $10), and send J World check for $14.95 for the shipping on there end. So that would cost me about $25 to return this. Also, they said it has to be a manufacturer's defect, not any kind of abuse. So there was a risk that I send it in and they say my daughter abused it and broke the wheel off. Also, you need the warranty card, and my backpack didn't have a warranty card, I only had the receipt. So basically I have to eat this one. Not happy at all with this purchase. Also, my daughter has a light amount of weight in the bag, wheels it on a smooth and even sidewalk, and everything is one one level (no stairs). I know she doesn't abuse it, because I take her to school and pick her up, and walk her in and out. It is definately not abused or banged around, just poor quality. When you look at how the wheel is attached, it is attached with a small 1/2 inch piece of cheap plastic.

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when I got this bag first the handle won't retract. I found it had a little botton inside the top middle part so it can go down.After a while the wheel got slack and broke off. Now the handle won't go up and the zip is spoiled.So the brand I recommed is High Sierra.

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I was disappointed in the fact that one month after we ordered this product the handle broke. Not very good quality!

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Although the bag is durable in regards to material, zippers, bottom and wheels, and the twinkling wheels add an element of fun, the handle stopped retracting after just a few weeks of use. My daughter is frustrated with the bag but we've continued to use it due to it's high cost. I'm frustrated to have paid over $50 for a kids school backpack only to have it 'break' shortly thereafter. I now notice others have complained about the very same issue.