The bad news is that the backpack developed a rip along the seam after light use. The good news is that I contacted the company that manufactured the backpack and they sent me a replacement bag (and an additional bag) in less than a week. The best news is that my email communications with the company representative were actually pleasurable. Responses were very prompt (matter of minutes) and the communication was friendly, professional, and helpful. I do not write reviews, but I wanted to let people know that the company, Accessory Innovations, has simply been fabulous to deal with.
I bought this backpack and the matching lunch bag for my son who started kindergarten this past Fall. It's cute and looks nice but after 2 days one of the lunch bag zippers was warped. Luckily, it has two so it was okay. Then after about 1 week of use, one of the backpack zippers did the same thing. Again, I thought, that's okay because it has two zippers. We continued to use it with the one functional zipper until the other one did the same thing. This makes the backpack useless. I contacted the company that makes the backpack. They were punctual in telling me to send them pictures of the broken zippers on both the backpack and lunch bag, as well as general pictures of the bags so they could send replacements. However, my son forgot the lunch bag at school over the weekend and I was not able to get the pictures until the following week. By then, the email addresses were invalid... I tried calling the phone numbers available.. and got nothing. It's like they know they're producing bad merchandise and have skipped town. Anyway, I'm out $30 and now my son is using my $185 North Face backpack... joy!
Buy NEW Super Mario Brothers Bros Wii Large Backpack Bag Now
The zipper broke after 6 weeks of ownership. Not worth buying. Only able to return for 30 days. Stuck with broken brand new backpack.
Read Best Reviews of NEW Super Mario Brothers Bros Wii Large Backpack Bag Here
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